OVER 10,000 TRANSACTIONS CARRIED OUT WITH RPA
Natura, the giant Brazilian cosmetics leader always in search of innovating and adopting the most current technologies in the market, started an alliance with DiRWA in August 2018. They were looking to automate their manual processes to free up their human capital for more productive tasks such as research and expanding to new markets.
INTERNAL PROCESS AUTONOMY
13 NATURA DEVELOPERS WERE TRAINED TO LEAD THE OPERATION
Shared Service Centers are physical or digital spaces that offer companies control of internal activities. In 2017, this concept gained strength in Brazil, where companies from various sectors adopted it. Natura once again led innovation in the cosmetics industry.
To ensure the success of the automation, it was necessary to implement an RPA Center of Excellence that would establish methodologies and define a scalable environment, low maintenance, and the growth associated with the Natura strategy.
The training given to the executives provided autonomy and the possibility to control the development of their internal processes from beginning to end.
Two months later, a new achievement came in the form of the creation of the first Natura operating robot. In December, there were already five robots automating processes in the Brazilian company. In March 2019, a new team of developers was trained to automate processes in RPA for Natura.